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HELP

GETTING STARTED

Wondering where to start? Need help? We're here to attend all your questions and walk-through how MyList works! You can find all the answer in FAQs below. If you don't find answers to your questions here, feel free to contact us.

- LIST OWNERS -

Everything you need to know about creating and managing your gift list

see FAQs >

- GIFT GIVERS -

All the questions you may have when contributing to your friend or relative’s gift list

see FAQs >

- PRESS & PARTNERS -

Contacts for partnerships and press enquiries

see FAQs >

— FAQs for List Owners —

Q: Why use MyList?

MyList is a unique online gift registry concept in the UAE, providing you and your guests hassle free experience in the communication of gift preferences for any occasion! Choose from the beautiful collection of gifts from our partners and/or ask for cash contributions towards your honeymoon or anything at all!

Q: Is MyList service free?

YES, MyList gift registry platform is absolutely FREE for all. No processing fee for cash contributions either! If a friend donates AED 100, you will be credited with AED 100.

Q: Is there any minimum amount of my list?

No minimum and no maximum amount.

Q: How many items should I register for?

Always request more items than the number of people on your guest list. Your guests will appreciate the choice. Be sure to register for items in a wide range of prices, so that people can choose gifts within their means.

Q: Can we edit our registry after we've shared it?

Of course! You can make changes to your registry at any time. Provided that the gifts haven’t already been bought in stores, you can change the gifts and/or the quantities you have requested at any time by logging to your account. Once a gift has been purchased, terms and conditions of return and exchange vary depending on each store.

Q: What should I do if my family and friends live abroad?

The aim of this website is to help your family and relatives to offer you gifts, even if they do not live close to you, or are not planning to visit you soon. For this purpose, MyList offers you a secured online payment process by Credit Card or via Paypal and thus enables your friends and relatives to make a contribution from anywhere in the world.

Q: How can I inform my family and friends?

You can fill in the email list of recipients online, and MyList will notify your friends and family of your gift list. This message will also include your welcome text and a convenient link for the recipients to view your list. You can also inform your friends by sharing the link on your Facebook or Twitter pages.

Q: How do I keep track who gave me what gift?

For any gift you receive, you will receive a notification by email indicating which guest bought you which item. You can also check online at any time with your Gift TRacker. Just visit log in Manage My List. As part of our service to you, we will be updating a thank you list, indicating which guest bought you which item, their email addresses and their messages as this will help you with your thank you cards.

Q: What if some of our guests aren't computer friendly?

Your guests are welcome to call us or email us anytime regarding any help required related to your gift registry.

Q: Am I limited to the gifts I register on my list?

No, your registry is extremely flexible. If you selected a chair on your wishlist and you want to buy a jewel instead, it is up to you (subject to availability in the selected partner store). You simply ask us to convert a part or all your contributions into a MyList Gift Card and can purchase any kind of item you want in the partner stores.

Q: I live in Dubai. Is it possible to purchase a gift in Abu Dhabi?

Yes, you can shop in any partner store anywhere in the UAE.

Q: How should I collect my gifts?

We will provide you with a MyList Gift Card and you can go and pay with it in any partner store of your choice. All items selected on your registry are subject to availability and prices may subject to change.

Q: Can anybody access my list?

It depends which option you have selected at the beginning: either your list is public or you list may be password protected. In this case, it is up to you to keep that password confidential. If you feel that there has been a breach of confidentiality, you can contact us online or by phone at any time.

Q: I forgot my password - help!

Oh no! Follow the steps below and you'll be back in action in no time.
1. Go to http://www.mylist.ae/
2. Click 'Login' at the top right corner of the page.
3. Choose “Forget Password”, just below the tab you enter your password and enter your email address.
4. Click 'Submit' and check for an email with instructions on resetting your password.
This should work like a charm, however, feel free to contact us if you still face any issue whatsoever. We're always glad to help!

Q: Is it possible to have more than one list?

Of course! Creating a list for you or for someone else can be done for many reasons such as wedding, birth, birthday, farewell party etc. If you already have a list and would like to create another one, log in to your account and click on “Create a new list”.

Q: I don’t know where to start, what do I do?

On our website, we have different inspirational boards and lists of must-have items adapted to your event. Moreover, as soon as you register a list with MyList, you are entitled to a free appointment with one of our Gift Advisor who will walk-through the whole process of creating the list, gift selection and purchase.

Q: Do you support international shipping?

We normally don’t but contact us and we will try to help. Terms and conditions of delivery vary depending on each partner store and extra costs may occur.

Q: Is it possible to deliver my gifts?

Once a gift has been purchased, terms and conditions of delivery vary depending on each partner store.

Q: Do I have to buy the remaining items on my list if they are not sold?

Totally depends on you! But you are not obliged to purchase.

Q: How do I contact my Gift Advisor?

Our support team is always ready to help your guests choose the perfect gift for your big event. You can contact your Gift Advisor anytime by email, phone or what’s app!

— FAQs for Gift Givers —

Q: How do I find a gift list?

Click on the "Find a Gift List" tab on our homapege, and enter in the names of the person. You can also copy and paste the direct link (sent to you by your friend/family) on your browser address bar.

Q: Is my credit card information secure?

Your credit card information is fully secured and protected. All of our online transactions are put through a secure third party server.

Q: In which currency will I pay on the website?

If you pay with your credit card, you will be invoiced in dirhams (AED). You will be redirected to a secured payment gateway of Mashreq Bank. However, if you pay via Paypal, you will be invoiced in US Dollars (US $) (a multi-currency converter is available before purchasing the gift).

Q: I tried to pay online using my credit card and it did not work. What should I do?

Your payment can be denied for multiple reasons:
- Payment can be made through credit card only; debit cards are not allowed;
- If you are living outside the UAE, your local bank may consider this transaction as suspect or unusual and refuse it. You should contact your bank to allow them to purchase on our website.
In that case, you can pay via Paypal or contact us to find a solution.
If I contribute to a Group Gift, will the couple know?
Absolutely! If you opt to contribute to a Group Gift on a registry, the couple will receive an email indicating your individual contribution amount with your personal note. This includes both tangible items and cash contributions.

Q: Can I include a personal message with my gift?

Of course! You can add a personal message for your friend/family during checkout.

Q: Do you offer gift wrapping?

Unfortunately, not at this time.

Q: Is my personal information private?

Yes, your personal details are completely private and safe. It is confidential information to MyList, we will never store it or share it with any third party.

— FAQs for Partners & Press —

Q: Are you interested in listing your brand at MyList?

Drop us an email at contact@mylist.ae for possible partnership.

Q: Who do I contact for press inquiries?

We welcome you to send us an email at contact@mylist.ae for any press related inquiries.